Our promise and commitment... When you purchase a Spirit or Fuel product you can guarantee you’ll receive the very best levels of after sales service and technical support from New Level. All products will have been manufactured to the highest possible quality and our dedicated Technical Support team will ensure they provide you the customer with the expertise you that you require. New Level Service Centres We have 8 service centres across the UK & Ireland ensuring our complete customer base is covered should we need to schedule a service engineer to visit your home address or commercial environment. Many technical queries/assembly issues can be troubleshot over the telephone and our experienced team will offer their expertise to ensure any problems are dealt with fast and efficiently. All Fuel & Spirit products come with a minimum 2 years on-site labour warranty so you have that peace of mind that your purchase will be well looked after. Your Fuel/Spirit serial number location - When contacting our Technical Support department please have your product serial number details ready for our experts to assist you. This information is important for us to register your product and can be found by the power in socket at the back of the treadmill motor cover and on the elliptical it can be found at the base of the unit by the transport wheels. For more information or technical enquires please contact us on 01782 645000 or info@new-level.co.uk Further service information New Level Eliptical Servicing » New Level Service Belt Adjustment » New Level Treadmill Lubrication » New Level Treadmill Transport »