A contract between the customer & New Level UK will only exist once an order has been Accepted, processed & despatched (at which point New Level UK will charge the buyers' credit card for the goods despatched plus postage where applicable) This does not affect your statutory rights.

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate as photographic and publishing processes will allow.

Availability & Prices of our goods are subject to change without notice. The Terms above are governed by the laws of England & Wales & any disputes will be conducted only by the Courts of England & Wales.

Guarantee
If any product should fail to meet your expectations please return it to us & we will look into the matter. (see returns policy)

Security
All of your transactions are protected by SSL encryption software.

New Level UK may contact your bank & the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of New Level & the genuine card Holder.

Copyright and database rights
All content included on the New Level website, such as text, graphics & Photos are protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of New Level and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of New Level and is protected by United Kingdom and international copyright laws.

Privacy Policy
In this Privacy Policy references to "we" and "us" are to New Level UK, having our registered office at New Level UK Ltd,Newstead Industrial Estate,Plantation Road,Trentham, Stoke-on-Trent,ST4 8HX

The privacy of our customers is important to us and we take care to safeguard it. This policy explains how we use your personal information.

Our privacy policy is regularly reviewed. If you have any queries concerning your personal information or any questions on our use of the information, please contact service@new-level.co.uk

The information we collect via this website may include: Any personal details you type in and submit, such as name, address, email address, etc.

Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site.

Your IP address (this is your computer’s individual identification number that is assigned to your computer when connected to the Internet) which is automatically logged by our web server. This may be used to anonymously note interest in our website and to identify orders that appear abnormal (i.e. multiple credit card numbers being used) in order to identify the source of fraudulent orders.

Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to process your order and to provide after-sales service.

We would also like to email or post you details of various promotions, goods and services that we can offer you. If you wish to receive these, please tick the "Yes" box when entering your personal details. We have a firm commitment to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, and the Data Protection legislation, and all current Trade and Legal presidents and policies to respect your wishes. You can at any time contact us at the address below and we will opt you out of any aspect of our marketing programme.

Data Protection legislation states that we must ensure that personal data held by us is accurate and up-to-date. Please help us to fulfil this obligation by informing us of any changes in your personal details by contacting us at New Level UK Ltd,Newstead Industrial Estate,Plantation Road,Trentham, Stoke-on-Trent,ST4 8HX

We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our e-mails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes.

We reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers or relating to our customers. We will have no legal liability for such disclosures.

Other websites
This privacy policy only covers this website. While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.

Copyright and database rights
All content included on the New Level UK, such as text, graphics & Photos are protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of New Level UK and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of New Level UK, and is protected by United Kingdom and international copyright laws.

Returns Exchanges & Refunds
If you wish to return an item to us that is damaged or which you did not order, you must contact us in writing (by e-mail or post) within two days of receipt and prior to returning the goods to us. We will then contact you to make arrangements to send a replacement or issue a refund and to let you know what to do with the goods you wish to return. Generally a replacement will be supplied and generally you will be asked to return the damaged or incorrect goods to us.

Lost items – if your goods have not arrived within 15 days of dispatch, we must be informed in writing or by e-mail. Upon verification, we will send a replacement or if not available we will offer an alternative or a refund.

If you wish to return an item because you have changed your mind and no longer want it, we must be informed in writing within 7 days of receipt. We will then contact you to make arrangements for return of the goods. To obtain a refund the item(s) must be returned back to us in the original packaging, unused and in saleable condition within 7 days of your cancellation notification. We will then issue a refund for the item(s) purchase price only (not for P&P). You will be responsible for returning the item(s), and the item(s) are your responsibility until they reach us. It is recommended you use a secure delivery method that requires a signature on receipt.

UK Delivery options
We currently offer FREE delivery for all order to UK addresses.

Non UK Delivery options
We currently deliver to Ireland at a flat £30 cost. We do not deliver to any other worldwide country but this may change in the near future. Meanwhile for any product enquiries for non UK or Ireland destinations please call us on: 01782 645000

New Level UK Ltd
Newstead Industrial Estate
Plantation Road
Trentham,
Stoke-on-Trent
ST4 8HX 

Company Reg: 05898567   
VAT No: 981619390